For the past week or so ive been having an issue where when my headset is plugged in, audio will randomly cut out and ill have to turn the headset back on. This happens every 30 seconds or so and it has made it VERY difficult to use. When im using the headset wirelessly, all is fine though which is what confuses me most.There will also be over day long periods where all is fine and Ill have no problems.
Also to note, there are no sound cues within the headset, such as low battery or loss of connection while im having these issues.
Question
Blackshark V2 Pro constantly turning off when plugged in
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- Razer Support
Hey there,
I understand you're having intermittent audio issues with your Razer Blackshark V2 Pro. Please try these troubleshooting steps on this link to help resolve the issue.
If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase in PDF format for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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