I upgraded from a Blackshark V2 to a Blackshark V2 pro, and have had a consistent issue. When I connect my headphones wirelessly or with a cord, my computer all but becomes non-functional.
The audio driver seems to disconnect, and I no longer have any ability to change audio devices. The audio symbol in the system pane shows “X” and becomes nonselectable. In the sound settings window, no other connected device is listed and it appears as empty.
The network driver does the same. Both wired and wireless internet disconnects and disappears off of the system tray and in the PC settings.
I’ve spent several hours conducting every type of troubleshooting I could think of. I’ve updated my windows and drivers for all installed hardware as well as uninstalled and clean installed all softwares that are even loosely related to audio such as Dolby, Razer, realtek, etc.
I am able to have the headphones produce audio if i connect them through bluetooth while avoiding any other software, but my microphone becomes non-functional.
At this point, im all but at a loss. Please let me know if theres anything I can do!
