Blackshark v2 Pro Issues | Razer Insider
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Blackshark v2 Pro Issues

  • June 14, 2021
  • 1 reply
  • 16 views
L
Hello, I recently got this wireless headset, new from Razer, and it has been having connection issues. Occasionally, it will cut in and out or make a beeping sound in the middle of playing games. It sounds like static when it cuts in and out. I have tried updating the firmware and says both the dongle and headset have the latest firmware. I have also tried to uninstall the devices and reinstall. Lastly, I have uninstalled and reinstall synapse 3. Nothing worked and it is still causing issues. Additional note: Some reviews have said with this headset they can walk all over their house and still have a connection. However, I cannot walk more than 10 ft. away from my PC before it starts popping in and out. Any possible solutions would be greatly appreciated!
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1 Reply

Razer.Speedcr0ss
Luck2Me
Hello, I recently got this wireless headset, new from Razer, and it has been having connection issues. Occasionally, it will cut in and out or make a beeping sound in the middle of playing games. It sounds like static when it cuts in and out. I have tried updating the firmware and says both the dongle and headset have the latest firmware. I have also tried to uninstall the devices and reinstall. Lastly, I have uninstalled and reinstall synapse 3. Nothing worked and it is still causing issues. Additional note: Some reviews have said with this headset they can walk all over their house and still have a connection. However, I cannot walk more than 10 ft. away from my PC before it starts popping in and out. Any possible solutions would be greatly appreciated!
Were there any changes made to your device before the issue? Have you tried pairing the headset to a different computer? Please follow the steps from this link and see if it helps. Feel free to submit a case to our Support Team or send me a PM should you need additional assistance.
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