Blackshark v2 Pro no sound issues (HELP) (2020) | Razer Insider
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Blackshark v2 Pro no sound issues (HELP) (2020)

  • January 1, 2024
  • 3 replies
  • 347 views

TANZANITEleetCyan596

Hey Im having a problem exacly like the thread im about to quote by Wonderbread90 but the thing with me I was playing the game with the aux in the headset when i got done gaming i took it out and my headset and tried to use the bluetooth and my headsets like this  and ive had this headset for like 3 weeks now                                                                                                                                                                     “Hey, so I just unpacked my Blackshark v2 Pros, plugged it all in paired it via bluetooth (solid non-blinking blue light) and it is registered on my computer now as the default sound device. The problem now is I hear nothing, during tests, during gaming, or anything. I can see my system making noise via the sound bar going up and down but I cannot hear anything. I've updated drivers, restarted the computer, tried a laptop of mine (completely different computer), twisted the audio level nob on the side, tried multiple USB ports etc..with no luck. Now it is just plugged in and charging (blinking green) and still no sound.”

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3 Replies

  • Insider Mini
  • January 30, 2024

 

 


leetMagnoliadome193

my headset was working fine until yesterday and the all of a sudden today i cant hear anything from it any apps

what could the issue be

 


Razer.Ten
  • Razer Support
  • April 9, 2026

Hey ​@leetMagnoliadome193,

Let me assist you with your headset. Does the issue only happen in wireless mode? Can you send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the audio issue you're currently experiencing?



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