Blackshark V2 Pro not showing up in Synapse | Razer Insider
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Blackshark V2 Pro not showing up in Synapse

  • October 26, 2020
  • 1 reply
  • 94 views
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When I first plugged in the dongle and turned on the headset it automatically came up in Synapse. Now I can't get it to show up again. I've tried a clean install of Synapse 3, different USB ports, updating firmware for the headset and dongle, and removing the devices from Windows and restarting the computer. The headset still works as far as receiving audio from the PC but I want it to show up in Synapse to change EQ settings etc. Any help would be great greatly appreciated.
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • November 1, 2020
    As far as I know, the Blackshark V2 Pro is not supported on Synapse 3.0. You will want to install the stand-alone surround sound app for it from here. Do send me a PM should you need further assistance.
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