Blackshark v2 pro replacement dongle | Razer Insider
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Question

Blackshark v2 pro replacement dongle

  • September 23, 2026
  • 1 reply
  • 10 views

I lost my Dongle in a move for a blackshark v3 pro. I ordered a new one and am trting to get them to pair. I have used razers software to update without any luck. I’ve tried different usb hubs, hard wire. Reset computer. headset does not register on synapse, even connected wired.  I thought upgrading firmware might help but I can not update firmware without pairing it seems. Please help.

 

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1 Reply

Razer.Ten
  • Razer Support
  • September 23, 2026

Hey ​@FederaliHommus,

Let me check on that. Can you send me a PM with the serial number of your headset together with your location/country so I can verify it in our system and go over our inventory?


*Thread locked to curb conversation to PM.