I recently purchased the Blackshark V2 Pro and while setting it up, I noticed that I wouldn't have surround sound (THX 7.1 Spatial) unless I had a code and that I could spend $20.00 more for a code to 'unlock' this feature.



Before I bought this, I read the product descriptions on Amazon.com, PC Mag website, even Razer.com and nowhere was it mentioned that you have to pay an additional fee to get 7.1 THX Spatial Surround.



I've started a support case (220624-002122) because thinking that once registered, I would receive the activation code for this, but so far no code has been e-mailed and no activity on the support case yet.



Can anyone here help?