Hi I just got my headset and I was trying to activate my 7.1 surround sound at first I noticed I got a card that has a QR code not a scratch one so then I tried getting a code from registering my product but when I tried to it said this product has already been registered can someone help please I don’t know what to do
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blackshark v2 x
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- Razer Support
Did you purchase the device brand new, and where did you purchase it? We suggest reaching out to the reseller to request a replacement or refund. Kindly note that products purchased from non-authorized dealers may be used, counterfeit, re-boxed, defective, or gray market goods. You can check the list of authorized Razer resellers to ensure your Razer device is genuine.
If you need further assistance, feel free to PM me your headset's serial number and proof of purchase so I can verify the information. Take care for now!
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