Blackshark V2 X Mic Doesn't Working | Razer Insider
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Question

Blackshark V2 X Mic Doesn't Working

  • January 10, 2024
  • 1 reply
  • 3973 views
J

I’ve just bought my Razer Blackshark V2 X, I connected it through my 3.5 jack port of my laptop and I don’t see my microphone, I see no changes on my microphone and most important; the mic switch doesn’t work. What to do?

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • January 12, 2024

    Hi jonasbaturalp,

    I’m sorry to hear about the issues with your Razer Blackshark V2 X microphone not being recognized or the mic switch not working when connected to the 3.5mm jack port of your laptop. Does your microphone work when plugged into a mobile device? Can your headset still produce a sound when you play something? There are a few troubleshooting steps you can try:

    1. Make sure that the device is properly connected to your laptop's 3.5mm jack port. Try unplugging it and plugging it back in to make sure it's properly seated.
    2. Make sure that your headset is connected to an audio port that supports both mic and audio functions.
    1. Check if Mic Access is enabled through your Operating System
    2. Open Settings by pressing the Windows button on your keyboard, type “Settings” then press enter.
    3. Click on Privacy, on the left Menu select Microphone.
    4. Turn ON mic access by clicking on Change button then simply slide the button to ON. If the setting is currently turned ON, toggle from OFF to ON.
    5. Test your device again and see if it works.

    If none of these steps work, feel free to PM me with your device serial number so I can troubleshoot the issue further. All the best!

    *Thread locked to curb the conversation to PMs.

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