blackshark v2 x very muffled

Question

its ok on phone but if i connect it to pc its very muffled and silent bass is non existent i am using the splitter cable it came along with it

Razer.Ten · Answer

Hey ​@Kaii…,Please bear with me for a bit. Can you uninstall your headset drivers by following the steps below and check if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the audio issue.Press Windows key + S on the keyboard to open the Search bar.Type in "Device Manager" and hit enter.Expand "Audio inputs and outputs".Right-click on "Speakers (Realtek High Definition Audio)".Select "Uninstall device".Restart the computer. The drivers are automatically installed after the restart.​​​​​​​*Thread locked to curb conversation to PM.

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