blackshark v2 x very muffled | Razer Insider
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Question

blackshark v2 x very muffled

  • December 17, 2025
  • 1 reply
  • 7 views
Kaii...

its ok on phone but if i connect it to pc its very muffled and silent bass is non existent i am using the splitter cable it came along with it 

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1 Reply

Razer.Ten
  • Razer.TenRazer Support
  • Razer Support
  • December 18, 2025

Hey ​@Kaii…,

Please bear with me for a bit. Can you uninstall your headset drivers by following the steps below and check if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the audio issue.

  1. Press Windows key + S on the keyboard to open the Search bar.

  2. Type in "Device Manager" and hit enter.

  3. Expand "Audio inputs and outputs".

  4. Right-click on "Speakers (Realtek High Definition Audio)".

  5. Select "Uninstall device".

  6. Restart the computer. The drivers are automatically installed after the restart.



​​​​​​​*Thread locked to curb conversation to PM.

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