Hello Razer Support Team,
I am using a Razer BlackShark V2 X headset with my MSI Thin GF63 12VE -082XTR laptop.
I am experiencing serious problems when using the Razer 7.1 Surround Sound application. While listening to music or using my headset, the audio frequently stutters, pops, and crackles. Sometimes my computer also freezes or becomes unresponsive.
These problems seem to occur when the Razer 7.1 Surround Sound software is enabled. I am considering uninstalling or disabling the software because it negatively affects my computer's performance and audio experience.
Could you please help me identify the cause of this issue and provide a solution? I would also like to know whether there is a compatible driver or software update for my headset and laptop.
Thank you for your assistance.
Best regards