I launch the 7.1 app, the audio works for a couple seconds in the speaker config (side and back speakers), then after launching any audio everything but the stereo speakers stops working, the 7.1 config does appear and i can test it, but no audio comes out when testing back, front, and side speakers, the only one that works even in the audio testing is the stereo ones.
I’ve tried to find this issue online, updated drivers, tried to mess around in the control panel, disabled audio/hardware enhancements and automatic gain control, there is no external apps controlling the audio or anything, my pc is freshly formatted, there should be no issue
Question
Blackshark v2X surround sound not working
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- Razer Support
I'm here to help! I understand you're having trouble with your 7.1 Surround Sound configuration. Here are some steps you can try to resolve the issue:
-
Check Output Device Configuration:
- Go to the Control Panel and click on "Hardware and Sound."
- Ensure your output device is selected correctly.
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Inspect Speaker Properties:
- In the Control Panel, click on "Sound."
- Select "7.1 Surround Sound" and your default output device, then click on Properties.
- Under the Advanced Tab, make sure the frequency is set to a maximum of 48000 Hz for both.
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Match Frequency Values:
- The "Default Format" should have the same frequency for both the 7.1 Surround Sound and the default output device.
Since your system is freshly formatted, make sure all drivers are updated and enhancements are disabled, which you've already done. You can also visit this article for your future reference. Feel free to PM if you need further assistance. All the best!
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