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Blackshark v2X surround sound not working

  • February 10, 2026
  • 2 replies
  • 12 views
pulseKellyGreencafe491

I launch the 7.1 app, the audio works for a couple seconds in the speaker config (side and back speakers), then after launching any audio everything but the stereo speakers stops working, the 7.1 config does appear and i can test it, but no audio comes out when testing back, front, and side speakers, the only one that works even in the audio testing is the stereo ones. 
I’ve tried to find this issue online, updated drivers, tried to mess around in the control panel, disabled audio/hardware enhancements and automatic gain control, there is no external apps controlling the audio or anything, my pc is freshly formatted, there should be no issue 
 

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2 Replies

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • February 10, 2026

Hi pulseKellyGreencafe491,
 

I'm here to help! I understand you're having trouble with your 7.1 Surround Sound configuration. Here are some steps you can try to resolve the issue: 

  1. Check Output Device Configuration:

    • Go to the Control Panel and click on "Hardware and Sound."
    • Ensure your output device is selected correctly.

  2. Inspect Speaker Properties:

    • In the Control Panel, click on "Sound."
    • Select "7.1 Surround Sound" and your default output device, then click on Properties.
    • Under the Advanced Tab, make sure the frequency is set to a maximum of 48000 Hz for both.

  3. Match Frequency Values:

    • The "Default Format" should have the same frequency for both the 7.1 Surround Sound and the default output device.

Since your system is freshly formatted, make sure all drivers are updated and enhancements are disabled, which you've already done. You can also visit this article for your future reference. Feel free to PM if you need further assistance. All the best!

*Thread locked to curb the conversation to PMs.

pulseKellyGreencafe491

basically the title, the stereo has really good audio quality so the muffling is noticable.
everything is setup correctly, all drivers updated, realtek not intervening, exclusive gain control disabled, Hz are matching.

HOWEVER
upon disabling audio enhancements, the side, center, and rear speakers STOP WORKING AT ALL. The only time they do work is then audio enhancements are ON, HOWEVER the sound is extra muffled and it is not comfortable watching listening or playing anything.

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