blackshark v3 dongle no longer lights up and doesnt connect to the headset | Razer Insider
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Question

blackshark v3 dongle no longer lights up and doesnt connect to the headset

  • July 7, 2026
  • 1 reply
  • 1 view
fastJuneBudOPAL748

My black shark v3 pro’s Dongle randomly stopped lighting up and connecting, I’ve tried uninstalling synapse, updating the software, and other things and nothings worked. Also the re-pair utility app doesn’t acknowledge the headsets plugged into my pc even though it recognizes the dongle. Is there anyway to get a replacement headset or something else?

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • July 7, 2026

Hi fastJuneBudOPAL748,

I understand that the dongle suddenly stopped lighting up and won’t connect. I appreciate the time you’ve spent trying different steps to fix it. No worries, I'm here to help. Before we proceed, I’d like to ask a few questions so we can better isolate the issue:

  • Was the headset and dongle working fine before this? If yes, when did the issue first start happening?
  • Have you tested the dongle and headset on a different USB port and/or on a different PC or laptop? If so, does the dongle still fail to light up or connect there as well?

Please send me a PM with the device’s serial number so I can check for any available firmware updates and for other workarounds. Thanks!


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