BlackShark V3 Dongle Updated But No Headset Detection During V1.3.0 Firmware Update | Razer Insider
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Question

BlackShark V3 Dongle Updated But No Headset Detection During V1.3.0 Firmware Update

  • August 11, 2026
  • 0 replies
  • 3 views

I decided to update the firmware on my Black Shark V3 and it asked me to plug in my Dongle with the provide USB A to USB C cable so i did and it updated the dongle but when it asked to plug in the headset i did so and nothing happened I was just on the screen with a shaded out update button. I didn’t change anything i just unplugged the dongle and plugged in the headset like it asked and all it does is wait a couple mins then give me a prompt to retry which just brings me back to the same thing with a shaded out update button. My internet connect is stable so it’s not that and I've only had the headset for about a year now. It’s also the most recent Firmware Updater and I made sure all razer apps were closed besides the updater. Everything worked perfectly fine until i tried to update the firmware. What should I do?