Blackshark V3 having sudden audio loss, usb fail and system crash. | Razer Insider
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Question

Blackshark V3 having sudden audio loss, usb fail and system crash.


xBOT_FGx

Hello,

Using Blackshark V3, when playing CPU/GPU demanding games like battlefield 2042 or Pragmata, thought games launch normally up to the main screen, after some time in-game or a random loading (ex. In-game death screen), I will suddenly either loose all sound on them or get a fail of all usb peripheral and ports except built in keyboard and touchpad, all these being followed by total system crash and automatic restart. This is happening nearly every time and only when the headset is connected. Games such as Minecraft work normally. 

 

From the day I got the Blackshark V3 I kept getting problems, such as synapse 4 macro module interfering with my aula f75 wireless keyboard input. Ended up deleting macro module, disabling synapse 4 from startup apps (as it uses too much ram) and disabling all razer background services. 

 

Hardware details:

Blackshark V3 (received on 2/10/2026)

Windows 11

Dell G15

RTX 4060 8GB

Intel i7-13650hx

16GB Ram