Blackshark V3 Pro audio entirely cutting out when I play a certain game | Razer Insider
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Question

Blackshark V3 Pro audio entirely cutting out when I play a certain game

  • September 4, 2026
  • 1 reply
  • 44 views

redfoxlol

I recently bought a Blackshark V3 Pro (Playstation edition, I use it USB wired if that’s important) and whenever I play Destiny 2 the audio for my whole PC cuts out when I reach the Guardian select screen but immediately returns as soon as I close the game. I have no idea what could be causing it - I’ve looked through various other forums on Insider and apparently nobody has had this issue before.

Some other details which might be important:

  • I’m using Windows 10
  • I have THX Spatial disabled
  • I have Ultra-Low Latency set to Always Off, and Active Noise Cancellation and Audio Enhancement disabled
  • I tried deleting Destiny 2’s Game Profile in Synapse and nothing changed
This topic has been closed for replies.

1 Reply

Razer.Caziel
  • I am the Lightbringer
  • September 6, 2026

Greetings fellow guardian ​@redfoxlol,

Does this happen both with and without Synapse running in the background? Have you also tested using other audio output devices? In any case, please send me a PM with the serial number of your BlackShark V3 Pro so I can check for any relevant firmware solutions.

 

Thread locked to curb the conversation to PMs.