Any solution to this? My headset will disconnect randomly or distortion. I already do full uninstallation and install back for my razer synap amd chroma app. How to solve this issue? By the way i have no problem using my wireless hammerhead earbud.
Solved
blackshark v3 pro distortion
Best answer by Razer.Zionzedd
Hi biqut2,
We’re happy to hear that your Razer Hammerhead (earbud) is working perfectly. Regarding the random disconnections and audio distortion on your Razer BlackShark V3 Pro, try clearing leftover driver caches with the Razer Driver Clean-up Tool, connecting the wireless dongle directly to a rear USB 2.0 port instead of a USB 3.0 port, and manually updating the headset firmware. To help you get started, PM me your Razer BlackShark V3 Pro’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.
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- Razer Support
- Answer
Hi biqut2,
We’re happy to hear that your Razer Hammerhead (earbud) is working perfectly. Regarding the random disconnections and audio distortion on your Razer BlackShark V3 Pro, try clearing leftover driver caches with the Razer Driver Clean-up Tool, connecting the wireless dongle directly to a rear USB 2.0 port instead of a USB 3.0 port, and manually updating the headset firmware. To help you get started, PM me your Razer BlackShark V3 Pro’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.
*Thread locked to PM.
I already pm u… any reply and answer? Thank you
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