Blackshark v3 Pro dongle broken after 1.4.4 firmware update | Razer Insider
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Question

Blackshark v3 Pro dongle broken after 1.4.4 firmware update

  • September 8, 2026
  • 1 reply
  • 148 views

As the title clearly states, my wireless dongle is broken after I have updated both it and the headset to the 1.4.4 firmware. Before a trolling razer rep starts asking insulting questions like “have you tried turning it on and off again?”, yes I have tried every single possible thing, including completely formatting my PC and reinstalling everything, trying the headset and dongle on many different PCs, and all other nonsensical things you could think about asking me; the headset itself works when cabled and with bluetooth, but audio via dongle is dead. I can even input commands via the wireless dongle like changing the volume and pausing videos, it’s just the audio that never gets through. You just bricked my 250€ headset with a firmware update, that’s it.

I will be returning the overpriced pieces of crap and never ever buy another razer product again.

 

This post is just to inform people with the same headset to NOT update to the latest firmware.

1 Reply

sleekWheattools651

Dear Sir, I just bought the Razerblack V3 PRO today, I was afraid to upgrade the dongle and the headset but everything worked fine and they're working flawlessly. 

1 - Update the dongle. 

2 - Connect the headset to the computer with cable usb-c - usb-a and when the upgrade tool recognizes the headset proceed to the update, it stopped at 36% with an error but after clicking retry it finished the 100%. 

3 - All the equalizers will reset and the headset needs to be paired again using Bluetooth to the mobile phone. 

The only thing that isn't working is the THX/Stereo demo with Synapse 4. 

Have you tried a different USB-C cable? 

Hope I can help you and other users with these instructions.