BlackShark V3 Pro dongle detected but no audio after firmware update | Razer Insider
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BlackShark V3 Pro dongle detected but no audio after firmware update

  • March 26, 2026
  • 6 replies
  • 1359 views
T

Hi everyone, I’m having an issue with my Razer BlackShark V3 Pro dongle and wanted to ask if anyone else has gone through this.

Right after updating the dongle firmware with the official Razer firmware updater, my 2.4 GHz wireless audio stopped working completely.

What I’ve already tested:

  • Wired USB works perfectly

  • Bluetooth also works fine

  • The dongle is still detected by Windows

  • I re-paired the headset and dongle successfully

  • I reinstalled the audio endpoints and restarted the PC

  • I tried different USB ports and removed the USB hub from the setup

So at this point, the problem seems to be only with the dongle / wireless audio path after the firmware update.

Has this happened to anyone else?
Did you find any fix, recovery method, or way to reflash the dongle?

Any help would be appreciated.

Best answer by CrimsonfreshAMBER784

Same issue. I just bought it today and tested it and then did an update. now it stopped working

Just fixed it after 3 hours of troubleshooting. I had to reset the headset and then download the firmware update again. The dongle successfuly updated to 1.3.2 and the Headset was stuck in 1.1.0. So just try updating it again 

  1. Run the updater.
  2. Click "Yes" if the User Account Control window pops up to proceed.
  3. Click "NEXT" to proceed. The updater will close all running Razer applications.
  4. Select the device you want to update.
  5. Plug in the wireless USB dongle to PC then click "UPDATE".
  6. Wait until the update process is complete. Do not interrupt.
  7. Click "NEXT".
  8. Connect the device to PC using the supplied USB cable.
  9. Click "UPDATE".
  10. Wait until the update process is complete. Do not interrupt.
  11. Click "NEXT".
  12. Click "CLOSE" once the update is complete.

 

6 Replies

CrimsonfreshAMBER784

Same issue. I just bought it today and tested it and then did an update. now it stopped working

CrimsonfreshAMBER784

Same issue. I just bought it today and tested it and then did an update. now it stopped working

Just fixed it after 3 hours of troubleshooting. I had to reset the headset and then download the firmware update again. The dongle successfuly updated to 1.3.2 and the Headset was stuck in 1.1.0. So just try updating it again 

  1. Run the updater.
  2. Click "Yes" if the User Account Control window pops up to proceed.
  3. Click "NEXT" to proceed. The updater will close all running Razer applications.
  4. Select the device you want to update.
  5. Plug in the wireless USB dongle to PC then click "UPDATE".
  6. Wait until the update process is complete. Do not interrupt.
  7. Click "NEXT".
  8. Connect the device to PC using the supplied USB cable.
  9. Click "UPDATE".
  10. Wait until the update process is complete. Do not interrupt.
  11. Click "NEXT".
  12. Click "CLOSE" once the update is complete.

 

    M
    • Myabss
    • Insider Mini
    • May 2, 2026

    Same issue. I just bought it today and tested it and then did an update. now it stopped working

    Just fixed it after 3 hours of troubleshooting. I had to reset the headset and then download the firmware update again. The dongle successfuly updated to 1.3.2 and the Headset was stuck in 1.1.0. So just try updating it again 

    1. Run the updater.
    2. Click "Yes" if the User Account Control window pops up to proceed.
    3. Click "NEXT" to proceed. The updater will close all running Razer applications.
    4. Select the device you want to update.
    5. Plug in the wireless USB dongle to PC then click "UPDATE".
    6. Wait until the update process is complete. Do not interrupt.
    7. Click "NEXT".
    8. Connect the device to PC using the supplied USB cable.
    9. Click "UPDATE".
    10. Wait until the update process is complete. Do not interrupt.
    11. Click "NEXT".
    12. Click "CLOSE" once the update is complete.

     

    I tried this and it worked! So dumb honestly wtf. Been trying to get it to wrk for 2 hours after the firmware update

    S
    • sheelextase
    • Insider Mini
    • May 31, 2026

    When I get to step 8 it doesn’t detect it being plugged and and I can’t update it, I still have no sound 

    G

    I have the Xbox version of the black shark v3 , but I only use the headset for my pc . Will this work for the type of headset I have? Even if it’s not a pro and is a Xbox version?

    S
    • saffron_exe
    • Insider Mini
    • July 31, 2026

    Same issue. I just bought it today and tested it and then did an update. now it stopped working

    Just fixed it after 3 hours of troubleshooting. I had to reset the headset and then download the firmware update again. The dongle successfuly updated to 1.3.2 and the Headset was stuck in 1.1.0. So just try updating it again 

    1. Run the updater.
    2. Click "Yes" if the User Account Control window pops up to proceed.
    3. Click "NEXT" to proceed. The updater will close all running Razer applications.
    4. Select the device you want to update.
    5. Plug in the wireless USB dongle to PC then click "UPDATE".
    6. Wait until the update process is complete. Do not interrupt.
    7. Click "NEXT".
    8. Connect the device to PC using the supplied USB cable.
    9. Click "UPDATE".
    10. Wait until the update process is complete. Do not interrupt.
    11. Click "NEXT".
    12. Click "CLOSE" once the update is complete.

     

    you are a life saver!! Just bought mine today and I’ve been stuck at this trying to figure it out. I almost returned the product as much as I liked it (before I updated the firmware and lost the audio).

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