Hi,
I’m experiencing an audio issue with my Razer BlackShark V3 Pro after updating the headset firmware using Firmware Updater v1.4.0_r1.
Previously, both “Razer BlackShark V3 Pro - Game” and “Razer BlackShark V3 Pro - Chat” outputs were working correctly. After the firmware update, the Chat output still works, but the Game output no longer produces any audio.
Troubleshooting performed:
- Confirmed the “Game” output is visible and enabled in Windows.
- Set “Razer BlackShark V3 Pro - Game” as the active/default output.
- Checked Windows volume and device levels.
- Restarted the headset and reconnected the wireless dongle.
- Restarted Razer Synapse.
- Tested the Game endpoint directly through Windows Sound Control Panel (
mmsys.cpl).
Current behaviour:
- “Razer BlackShark V3 Pro - Chat” works normally.
- “Razer BlackShark V3 Pro - Game” produces no audio.
- The issue appears to have started immediately after installing firmware v1.4.0_r1.
Could you please confirm whether this is a known issue with firmware v1.4.0_r1 and advise whether there is a supported firmware rollback, recovery procedure, or driver/endpoint reset available?
Please let me know if you require logs, Synapse diagnostics, firmware information, or screenshots from Device Manager / Windows Sound settings.