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Question

blackshark v3 pro headset

  • Oct 25, 2026 8:54 PM UTC
  • 2 replies
  • 16 views

my dongle for my blackshark v3 pro headset has stopped working can i order a replacement 

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    2 Replies

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • Oct 26, 2026 6:21 AM UTC

    If it stopped working, and headset have valid warranty - please contact Razer Support via https://mysupport.razer.com/app/categories/m/pc

    Razer.ScarletRouge
    Forum|alt.badge.img

    Hey there, ​@P1nkPlut0 

    I understand that the dongle for your Razer BlackShark V3 Pro has stopped working. To better assist you, could you please provide the following details below via PM? 

    • Is the dongle detected in Device Manager when connected to your PC?
    • Have you tried connecting the dongle to a different USB port or another computer?
    • Does the LED on the dongle light up when plugged in?
    • Have you tried connecting the dongle to a different USB port or another computer?

    Also, please send me your headset’s serial number so I can check its details in our system and assist you further. Thank you!




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