I purchased and registered my new Blackshark V3 Pro headset and have not received, nor can I activate 7.1 surround. When I use the support site it asks me to input the serial number but says it is not eligible. When I use the send new code button, it continually asks me first to log in, then again input the serial number, which then says not eligible. I separately purchased THX sound, which seems to be working fine, but the pop up for registering 7.1 sound continually appears unless I uninstall it. It says on the website that the headset includes 7.1 surround, is there an issue?
Question
Blackshark V3 Pro no code for 7.1 Surround
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- Razer Support
I purchased and registered my new Blackshark V3 Pro headset and have not received, nor can I activate 7.1 surround. When I use the support site it asks me to input the serial number but says it is not eligible. When I use the send new code button, it continually asks me first to log in, then again input the serial number, which then says not eligible. I separately purchased THX sound, which seems to be working fine, but the pop up for registering 7.1 sound continually appears unless I uninstall it. It says on the website that the headset includes 7.1 surround, is there an issue?
Hi Damocles66,
Upon checking, the Razer BlackShark V3 Pro supports THX Spatial Audio, which is integrated within Razer Synapse. For 7.1.4 surround sound support, Razer Synapse needs to be installed on Windows 11 Version 23H2 (or higher). You can Download Razer Synapse here. I hope this information helps. Have a good day!
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- Razer Support
I have the same issue.
Hi cruiser77,
If your headset model is the Razer BlackShark V3 Pro, it supports THX Spatial Audio, which is integrated within Razer Synapse. For 7.1.4 surround sound support, ensure that Razer Synapse is installed on Windows 11 Version 23H2 (or higher). Please download Razer Synapse here. I hope this information is helpful. Have a good one!
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