Blackshark V3 Pro Suddenly No Sound Issue

I cannot recreate the issue. Its just all the sound suddenly goes away. A little rackling/static noise then no sound. I have to turn off and on to fix the issue. Anyone having the same?? 

I try to log the issue and try to fix it but Idk. It is hard to find the issue. Yet it is still here.

https://www.reddit.com/r/razer/comments/1oq77v2/razer_blackshark_v3_pro_audio_turn_off_randomly/?sort=new

still nothing.

same happening to mine. like 2-3 times a day

Check Blackshark v3 pro update on google and download it from razer. Synapse says it has no update but there is

Did it fix the no sound audio and the fading up sound for you? can you share the link?

Nope it did not fix. I am trying to use Low Latency disable. That seem to fix the issue for now. But we will see. It occurs randomly and I cannot replicate it.

Also one annoying thing is that you can’t use any usb on your PC. You have to try them all to work. 

Additional Observation Regarding Chat vs Game Endpoint

I would also like to add an important observation.

When I switch Discord output from BlackShark V3 Pro – Chat to BlackShark V3 Pro – Game, the audio becomes noticeably louder and more stable.

While using the Chat endpoint, the volume sometimes appears reduced or inconsistent. Additionally, when I disable and re-enable the THX APO 4 component, the Discord volume suddenly increases significantly. This suggests that the APO layer may be actively affecting gain levels and possibly entering an unstable state.

With the Game endpoint selected:

• Audio levels are higher.

• Audio remains stable.

• I have not experienced the sudden audio drop so far.

This behavior suggests that the issue may be related specifically to the Chat endpoint and/or its interaction with the THX APO processing layer, rather than a USB or hardware disconnection.

Please advise if this is a known issue with the dual-endpoint configuration or firmware.

I think it is the Chat that is making all the bugs etc. If I switch to Chat/Game on discord it works fine and loud. It is just sad that I never experienced anything not one time in SS series. I loved the headset but the software and support is not there.

Still