As the title suggets, my two day old headset volume control knob doesn’t work. When I turn it down, a sound plays and when I turn it the other way, another sound plays. Both result in no volume change. Please help to troubleshoot this issue, thanks.
Question
Blackshark V3 Pro volume control knob not working
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As the title suggests, I cannot use the volume control knob on my 2 day old headset. When I turn it, it plays a sound and plays another when I turn the knob the other way. Both result in no change of volume control. Please help, thank you.
- Razer Support
Hello GraftedSaber,
I’m sorry to hear that the volume knob on your new Razer BlackShark V3 Pro is not working correctly. Since the headset plays a sound when you turn the knob, it appears the input is being detected, but the actual system volume is not changing. Please try the following steps:
- Update the Razer BlackShark V3 Pro Firmware.
- Update or reinstall Razer Synapse, then check whether the headset is recognized properly.
- Test the headset in different connection modes such as 2.4 GHz wireless, Bluetooth, or USB/wired mode.
- Check your PC sound settings and make sure the BlackShark V3 Pro is set as the default playback device.
- Restart the headset and reconnect it to your system.
- Test the headset on another device to see if the same issue happens there.
If the same issue persist, send me a PM with the headset serial number and proof of purchase. All the best!
*Thread locked to curb conversation to PM.
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