I purchased a razer blackshark v3 x hyperspeed recently for my Xbox. In Xbox party chat it works fine. But tonight, when trying to play arc raiders with my homie, I found I could hear his voice but he could not hear mine. The in game microphone symbol popped up like it was seeing I was using my mic but people seemingly don’t also hear me in proximity chat. I was able to rule out any settings causing this because I used another headset that is wired and he was able to hear me and others can hear me in proximity chat. There is no firmware update that I can see for it. Has anybody else experienced this and maybe have a fix
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- Razer Support
Hey there,
I understand that you are having an issue where your Razer BlackShark V2 X HyperSpeed does not pick up your voice or audio. Please confirm if the issue only occurs in specific games or apps. Try these troubleshooting steps on this link to help resolve the issue.
If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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