blacksharkv3pro synapse4 gray screen | Razer Insider
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Question

blacksharkv3pro synapse4 gray screen

  • January 21, 2026
  • 1 reply
  • 14 views

heavenbestSpicyMix112

 

I can't set the EQ at all.
 
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1 Reply

Razer.Ten
  • Razer Support
  • January 21, 2026

Hey ​@heavenbestSpicyMix112,

Please bear with me for a bit. Can you perform a clean uninstall and reinstall of your Synapse by following the steps from this link? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the Synapse issue you're currently experiencing.


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