Blackwidow keyboard keeps disconnecting and reconnecting | Razer Insider

Blackwidow keyboard keeps disconnecting and reconnecting

  • 7 October 2019
  • 5 replies
  • 505 views
H
Hello

I recently got a 2019 Blackwidow keyboard. I installed Synapse the day i got it and everything worked perfectly however the second day i had it when i powered my pc on and the keyboard kept disconnecting and reconnecting every 5 seconds. I don't believe in that time anything updated Therefore making the keyboard not very usable. When i uninstalled Synapse the keyboard worked fine except i couldn't change any of they settings as i didn't have Synapse.
I have tried:
Different USB ports
Uninstalling and reinstalling Synapse
A clean install of Synapse
Uninstalling Drivers
A different PC (it worked but it soon had the same problem)

I am currently waiting for Razer to get back to me about a fix

Do any of you guys know what i could try to fix it?

Thanks
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5 Replies

Razer.Caziel
Userlevel 7
It could be OS related. What version of Windows do you currently have installed?
H
Razer.Caziel
It could be OS related. What version of Windows do you currently have installed?


I currently have windows 10 home
Version 1903
OS Build 18362.388
Razer.Caziel
Userlevel 7
By any chance, did the issue start after the October 3 Windows Update? If so, please try a rollback. In any case, do send me a PM with the serial number of your keyboard and your System and Application logs from Event Viewer so I can take a closer look.
H
UPDATE:I got it replaced and has worked fine ever since. It seems like it is a hardware problem
Razer.Caziel
Userlevel 7
Thanks for updating the thread! Happy to hear that you were able to get it replaced quickly.
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