Blackwidow not responding and just blinking light (also no idea how to contact support) | Razer Insider
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Blackwidow not responding and just blinking light (also no idea how to contact support)

  • May 7, 2026
  • 1 reply
  • 32 views
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I have no idea how to contact this freaking support so I’m writing here.

Today when I click to restart my pc. When it turn on again my keyboard “Blackwidow V4” stopped responding and just have random places where it blinks. Whenever I connect cable to my pc it shows for less then 1 sec in options> connected devices and again don’t respond and just blink lights faster and faster (almost everytime diffrent keys are lighted on starting from middle and going futhere). I bought it less then year ago and I sgould still have 2 years warranty. Yet there isn’t any way to contact support. Anything on this page is just endless buttons to same sites or there are just no option with keyboards. I find some solution to hold some buttons and plag in keyboard to pc, noting did work for me but sometimes while pressing esc, my pc reacted as I just click windows button, or if I pressed contrl it’s pernamently pressed (my mouse light all texts and when I click it isn’t normal click)

Sorry for angry tone but I’m super frustrated cus I cannot now do my work and I have absolutly no idea what to do. Thanks for reading and answering.

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1 Reply

Razer.ScarletRouge

Hey there, ​@easyBistreBrownportal760 

Thank you for sharing your concern here. Could you please confirm if the issue still occurs when Razer Synapse is not running in the background? You can disable Razer Synapse by following the steps on this link.
 

You can submit a support ticket here: https://mysupport.razer.com/app/warranty-support. Once there, navigate to "Contact Razer Support," then select "PC Products," followed by "Peripherals," and finally enter your device's serial number.


Alternatively, I can create a ticket for you and forward it to the relevant team for further assistance. Please let me know via PM so I can kickstart your case. Thank you!



*Thread locked to curb conversation to PM.

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