Just got this cool keyboard two days ago and the backlit keys worked for a bit then shut off. Now, after reboot or unplugging the USB cable(s) the lights come back on for a moment then shut off again until the next time I do one of those things. Both cables are plugged into USB3 ports, I’ve run all updates from the Razer apps and I’ve made all the suggested changes to the power management profile. Not sure what to do at this point. Pretty frustrated… Even my razor mouse no longer lights up except when the keyboard does, but I do have it plugged into the keyboard...
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charleyp1 wrote:
Just got this cool keyboard two days ago and the backlit keys worked for a bit then shut off. Now, after reboot or unplugging the USB cable(s) the lights come back on for a moment then shut off again until the next time I do one of those things. Both cables are plugged into USB3 ports, I’ve run all updates from the Razer apps and I’ve made all the suggested changes to the power management profile. Not sure what to do at this point. Pretty frustrated… Even my razor mouse no longer lights up except when the keyboard does, but I do have it plugged into the keyboard...
Hi
Thanks for alerting us about the issue you’ve been experiencing with your new keyboard. Please PM me the serial number so I can verify its model and check my resources for model-specific workarounds to assist you further.
+1Try creating new configuration profile in Synapse.
Or if you have Windows 11 check if Dynamic lighting devices option is turned on (if so, turn it off, because it’ll take control over chroma).
FiszPL wrote:
Try creating new configuration profile in Synapse.
Or if you have Windows 11 check if Dynamic lighting devices option is turned on (if so, turn it off, because it’ll take control over chroma).
Windows 10 still. I’ll give the new profile a go. Thanks for the suggestion.
Razer.Zionzedd wrote:
charleyp1 wrote:
Just got this cool keyboard two days ago and the backlit keys worked for a bit then shut off. Now, after reboot or unplugging the USB cable(s) the lights come back on for a moment then shut off again until the next time I do one of those things. Both cables are plugged into USB3 ports, I’ve run all updates from the Razer apps and I’ve made all the suggested changes to the power management profile. Not sure what to do at this point. Pretty frustrated… Even my razor mouse no longer lights up except when the keyboard does, but I do have it plugged into the keyboard...
Hi
Thanks for alerting us about the issue you’ve been experiencing with your new keyboard. Please PM me the serial number so I can verify its model and check my resources for model-specific workarounds to assist you further.
PM sent. Thank you.
Interesting, as soon as I uninstalled any Razer software component, the keyboard and mouse backlighting starts working for awhile. Now that I have uninstalled ALL Razor software, it seems to be working all the time.
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