So I got a razer Black widow v3 long time ago been using it for a while but when I changed to a laptop and the synapse got updated I havent touched the app much but now I wanna customize the colors I got on the keyboard but the problem is the app DOES NOT sense the keyboard it keeps giving me this error can yal help me with fixing this?
![](https://uploads-us-west-2.insided.com/razer-us/attachment/c6971e42-ac3a-4c39-a6d5-65655e08e1d1.png)