Hello,
My Razer Blade 14 (2022) has a swollen battery - the trackpad is lifting and won't click properly.
Device Info:
- Model: RZ09-0427
- Location: Berlin, Germany
Can Razer ship me a replacement battery that I can install myself? I need to keep using the laptop for work deadlines, so sending it in for repair isn't ideal right now.
Thank you for your help!
Hi nawki1,
Let me assist you with your Razer Blade 14" (2022), having a battery swelling issue. I can still kickstart a support ticket for an out-of-warranty battery replacement or repair request. Please note that Razer doesn't sell batteries, so you might be asked to send over your laptop for repair. To proceed, allow me to ask a few question for documentation. How long was the unit plugged in? Did you charge the laptop overnight? How many hours is the unit used per day? It's important for your safety that you refrain from using the laptop until we can resolve the problem. You can also visit this article for your reference.
To assist you properly, I can create a case and escalate your concerns to our Support Team. Please send me the following information below:
Full name:
Email:
Phone Number:
Product Name:
Product Code/Number:
Product serial number:
Charger Product Code/Number (Systems Power Adapter):
Charger serial number (Systems Power Adapter):
Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:
Place of Purchase: (The vendor's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No
Photos of the laptop showing the damage.
If possible please provide the battery report and create an energy report from your laptop for the team to review and then save the shareable files via any online drive account listed in this link. All the best!
*Thread locked to curb the conversation to PM.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
