I think there might be some audio issues in general with this model. I have multiple audio controllers and ever single one of them will only output muted sound to one ear/speaker. No amount of reinstalling Synapse or Windows will change this. I'm starting to suspect a problem with the motherboards they had produced for these...

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jchanceyrazer
I recently bought a used Blade 15 Advanced and, after reinstalling Windows 10, there is no audio.



There is a single sound controller shown in Device Manager... NVIDIA High Definition Audio using driver 1.3.38.60 dated 5/3/2021. There are no other audio devices in Device Manager (No RealTek or anything).



Also, Sound Control Panel shows four (4) of these...



"NVIDIA Output/NVIDIA High Definition Audio - Not Plugged In"



Likewise the sound icon in the tray says "No speakers or headphones are plugged in"

I will need more information so I can take a closer look. Please provide me the following:



-Serial number of the laptop

-Video/screenshot of Device Manager showing the audio drivers

-Photo of BIOS main tab

-Screenshot of System Information

-Screenshot of your Windows Update history

-Razer Synapse version



Please save the files in your Google Drive or another online drive, then send the link via PM. Let's continue from there.

ninjunc
I think there might be some audio issues in general with this model. I have multiple audio controllers and ever single one of them will only output muted sound to one ear/speaker. No amount of reinstalling Synapse or Windows will change this. I'm starting to suspect a problem with the motherboards they had produced for these...

Please send me the serial number of your laptop via PM if you need further assistance.



I'll be locking this thread now.

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