Blade 15 Base Not Turning On | Razer Insider
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Blade 15 Base Not Turning On

  • February 23, 2021
  • 1 reply
  • 19 views
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Hi, My laptop doesn't turn on (until just now). I unplugged the USB-C hub - which has a monitor and mouse connected to it - I use each night because my Razer mouse light doesn't shut off when I shut the laptop down (despite changing the settings - but that's not a concern right now). I've sent my laptop in twice to be repaired and the team never finds any issues wrong. I decided to try plugging the USB-C hub in and turning it on and it worked. This time around the laptop screen and keyboard lighting (but somehow the keyboard itself?) isn't turning on. I have tried restarting it to no avail. I am currently doing Windows Updates (I check daily) and will try start it up once I shut it down once the update is complete. I saw in another thread a Razer rep requested application and systems logs. I am unable to upload either of my logs, as the uploader says the files are too large. Please contact me via email so that I can send them to you.
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1 Reply

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • February 23, 2021
Do you mind sending me your previous case numbers? I'd like to review those before anything else. That way, I can check our Repair Team's notes on how the laptop performed during the diagnostic tests. I'd also appreciate it if you can upload the files on GDrive and send me a shareable link. *Thread locked to curb the conversation to PMs.
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