Hi,



My laptop doesn't turn on (until just now). I unplugged the USB-C hub - which has a monitor and mouse connected to it - I use each night because my Razer mouse light doesn't shut off when I shut the laptop down (despite changing the settings - but that's not a concern right now). I've sent my laptop in twice to be repaired and the team never finds any issues wrong. I decided to try plugging the USB-C hub in and turning it on and it worked.



This time around the laptop screen and keyboard lighting (but somehow the keyboard itself?) isn't turning on. I have tried restarting it to no avail. I am currently doing Windows Updates (I check daily) and will try start it up once I shut it down once the update is complete.



I saw in another thread a Razer rep requested application and systems logs. I am unable to upload either of my logs, as the uploader says the files are too large.



Please contact me via email so that I can send them to you.