Blade 15 Screen Gone Black | Razer Insider
Skip to main content
Question

Blade 15 Screen Gone Black

  • September 7, 2025
  • 1 reply
  • 57 views

I recently changed the battery in my Razer Blade 15 Advanced 2022, RZ09-0421. After a long back and forth with customer support, they finally agreed to send me a battery. I opened up the laptop, pulled out the old battery, put in the new one, and everything seemed to work well until the screen just shut off while I was playing GTA. I’ve tried everything to Windows-Ctl-Shift-B, I’ve tried to enter BIOS but have proven unsuccessful as BIOS won’t open up on an external monitor, I’ve opened up Device Manager to find a Code 43 on the Intel Display driver. The computer still works, I can still use it with an external display. But obviously something is wrong with the physical display itself. I’m pretty sure the problem is the ribbon cable between the screen and the motherboard. However, even though I have the part number, 13416755, I have no clue where to source this very specific cable with a 40 pin EDP to 40 pin narrow connection. If someone at Razer could please help me source this item I would really appreciate it. This is nearly the last straw with this laptop. This was supposed to be a $3000 investment, not a $3000 nightmare.

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@mdvranas 


I understand that your Razer Blade 15 Advanced 2022 is experiencing an issue where the screen shuts off during use. Could you please confirm if you have attempted these troubleshooting steps under this link: How to fix a Razer Blade that displays a blank or black screen. Also, please provide your case number via private message so I can look into your case and assist you accordingly.



*Thread locked to curb conversation to PM.