Oh no! Sorry to hear about your ongoing concern. You need to visit this link: https://mysupport.razer.com. Once you are on our support landing page, select Software, Synapse, and select the submit a case option from the list so you can request the recovery image partition. Otherwise, you can download it by going o this site, looking for the Online Services & Resources at the bottom right of the page, and selecting Get System Recovery Image. Feel free to send me a PM if you need additional help.