I have a razer blade pro 17 2020 4k 120hz. Nvidia drivers newer than 452.06 result in a black screen when discreet GPU only mode is enabled. So the only option is to be stuck with an ancient driver or switch to Optimus and be stuck at 60hz! Razer has been aware of this issue for a long time yet they have done nothing to fix it. I contacted live chat and they just said it was being worked on, this issue has gone unfixed for nearly 2 years so I severely doubt they are doing anything about it.
IS THIS EVER GOING TO GET FIXED?
Razer don't seem to support their products much at all. I wont be buy another Razer laptop.
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This is happening to me too. I sent my Blade 17 2021 in specifically to have 2 nicks fixed on my screen. I was informed that my motherboard was defective and quoted a RMA for both the screen repair and motherboard fix that would cost nearly 3/4 what I paid for the laptop. I denied. I employ IT professionals who can look at the motherboard (which I never authorized Razer to strip my computer down for any diagnostics other than fixing the minor cosmetic blemish on my screen.
Upon return of my computer, it powers on a black screen. I can't access safe mode or reinstall windows. Connecting the laptop to a monitor via HDMI doesn't produce any picture. I sent in a laptop for vanity purposes (I don't even play games, I just bought this laptop as a Media Center/Roon Endpoint which I end up not using at all). So six months of barely touching this laptop, Razer claims the motherboard is totally done-zo (of course, saying it is damaged due to my putting a 2TB Samsung 980 SSD and 32Gigs of RAM which nulls warranty). Which, too, is convenient that Razer is so quick to highlight the expandability of their products (i.e., M2 slots, ability to really max out ram), yet they don't sell these peripherals under their brand name, thus deceptively encouraging unwitting folks to null their warranty under Razer's deceptive marketing practices.
But the kicker is receiving the laptop back in absolutely unusable condition. I sent a working laptop to Razer with the specific request to fix just 2 miniscule nicks on my screen; that's it. I mean, now I can't even hook it up to a monitor to try to enter the BIOS screen or do anything remedial!! Black screen on the laptop, no HDMI connectivity.
In the RMA history are many photos that the service center took of my laptop. It was stripped down, many photos taken of the SSD card and the 2 16gig sticks of RAM. Several other pics of the back and front of the laptop, and a single photo of the screen. I only requested the screen repair. I have no idea why they opened my rig.
My IT guys are perplexed... they saw nothing wrong with the laptop itself from the picture in the RMA of the BSOD screen other than a Windows update causing a momentary BSOD they both say they could have easily fixed and had nothing to do with the motherboard. The NVIDIA drivers or something caused a BSOD after an auto-update.
2 years man... I'm sorry it's taken this long for you. I just bought mine 6 months ago. Never thought my cheaper ACER would be far more reliable than the expensive rigs peddled by Razer. Only after having bought 9 laptops last year for the new medical residents beginning at my clinic did I consider getting myself a fancy, powerful computer. I'm not a gamer... I'm just your run of the mill physician who wanted to have a similar computer to every other doc in my clinic (for aesthetics). As I said, design/build aside, my other laptops and Surfaces that all cost significantly less have had no issues and the "motherboard" has NEVER been an issue for me. Not on my ancient Lenovo or my daily ACER Nitro that I don't care about scuffing up.
$1700 quote for repair of something that wasn't causing any problems to begin with that my very own staff are trained to fix. They now deem the computer unsalvageable. So upon declining the RMA quote, I get an expensive paperweight sent back to me.
Upon return of my computer, it powers on a black screen. I can't access safe mode or reinstall windows. Connecting the laptop to a monitor via HDMI doesn't produce any picture. I sent in a laptop for vanity purposes (I don't even play games, I just bought this laptop as a Media Center/Roon Endpoint which I end up not using at all). So six months of barely touching this laptop, Razer claims the motherboard is totally done-zo (of course, saying it is damaged due to my putting a 2TB Samsung 980 SSD and 32Gigs of RAM which nulls warranty). Which, too, is convenient that Razer is so quick to highlight the expandability of their products (i.e., M2 slots, ability to really max out ram), yet they don't sell these peripherals under their brand name, thus deceptively encouraging unwitting folks to null their warranty under Razer's deceptive marketing practices.
But the kicker is receiving the laptop back in absolutely unusable condition. I sent a working laptop to Razer with the specific request to fix just 2 miniscule nicks on my screen; that's it. I mean, now I can't even hook it up to a monitor to try to enter the BIOS screen or do anything remedial!! Black screen on the laptop, no HDMI connectivity.
In the RMA history are many photos that the service center took of my laptop. It was stripped down, many photos taken of the SSD card and the 2 16gig sticks of RAM. Several other pics of the back and front of the laptop, and a single photo of the screen. I only requested the screen repair. I have no idea why they opened my rig.
My IT guys are perplexed... they saw nothing wrong with the laptop itself from the picture in the RMA of the BSOD screen other than a Windows update causing a momentary BSOD they both say they could have easily fixed and had nothing to do with the motherboard. The NVIDIA drivers or something caused a BSOD after an auto-update.
2 years man... I'm sorry it's taken this long for you. I just bought mine 6 months ago. Never thought my cheaper ACER would be far more reliable than the expensive rigs peddled by Razer. Only after having bought 9 laptops last year for the new medical residents beginning at my clinic did I consider getting myself a fancy, powerful computer. I'm not a gamer... I'm just your run of the mill physician who wanted to have a similar computer to every other doc in my clinic (for aesthetics). As I said, design/build aside, my other laptops and Surfaces that all cost significantly less have had no issues and the "motherboard" has NEVER been an issue for me. Not on my ancient Lenovo or my daily ACER Nitro that I don't care about scuffing up.
$1700 quote for repair of something that wasn't causing any problems to begin with that my very own staff are trained to fix. They now deem the computer unsalvageable. So upon declining the RMA quote, I get an expensive paperweight sent back to me.
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