Hello there!



Thank you very much for sharing your issue here. My name is Michelle from the Razer Cortex Technical Support Team. I will be happy to assist you with your issue.



Before we start, could you please provide us the RIG information for us to isolate the concern? To do this, please launch Razer Cortex, go to 'SYSTEM BOOSTER'-‘MY RIG’, then, screenshot the page and send it to us.



Please check the attachment below and let me know if you need further assistance.



best regards,

Michelle Chang

Razer Cortex Team

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i sent my rig.

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Douchebag133
i sent my rig.

Hey there!



Thank you very much for sharing your rig info with us here. It helps us a lot.



To help us isolate the concern, here could you please let us know the CPU and GPU info on your PC to make sure the information is the same as what Cortex detected? To do this, please go to 'Device Manager' - 'Processors' and send the information to us.



Thank you very much for your patience. We apologize for the inconvenience this issue has caused you!



Take care and have a great day!



Best regards,

Michelle Chang

Razer Cortex Team

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yes its the same

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Hey there!



If your GPU and CPU info is the same as what Razer Cortex detects, that means Razer Cortex detects your rig info correctly. As mentioned in the screenshot, it is your device setting cannot meet the lowest requirements of Booster Prime regarding this game.



We have reported your rig info to our engineer team. We will let you know if we get any new updates regarding your concern.



Please feel free to let us know if you need further assistance.



Best regards,

Michelle Chang

Razer Cortex Team

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Fortnite does run on my laptop

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So why doesn't booster prime for fortnite work?

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Hey there!



Thank you very much for sharing your concern with us.



Regarding your question, I will make a simple explanation. Booster Prime aims to help our users to optimize their game settings for the best gaming experience. Such as BOOSTER PRIME’s machine-learning algorithm lets you run a framerate check that gives an accurate FPS prediction based on your setup. Once you’ve tweaked the settings to achieve your desired FPS, simply apply them to the game.



That is to say, all Booster Prime features are based on the current PC settings, then, optimize the settings to give our users a perfect gaming experience.



Fortnite can run on your PC, but if your PC settings do not meet the lowest optimization requirements, Booster Prime cannot help you to optimize it.



I hope my response can make you have a better understanding of this issue. Please feel free to let us know if you need further assistance.





Best regards,

Michelle Chang

Razer Cortex Team

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