Bought a brand new Huntsman V3 Pro TKL, but system says "Stolen Product" | Razer Insider
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Question

Bought a brand new Huntsman V3 Pro TKL, but system says "Stolen Product"

  • June 28, 2026
  • 1 reply
  • 17 views
soloMintvision183

Hello everyone,

I recently bought a brand-new Razer Huntsman V3 Pro TKL keyboard from an official retailer. However, when I tried to register my product online to complete my setup, I encountered a shocking error message:

"We are unable to provide support for the serial number because it has been reported as a stolen product."

This is a completely sealed, brand-new product, and I have the official purchase invoice/receipt in my hands. I’ve heard this can happen due to a database glitch or a false flag on certain product batches.

I cannot access the standard "Submit a Case" page on the support site due to technical issues loading the links. Can a Razer Support Staff or Moderator here please reach out to me via Direct Message (DM) so I can provide my invoice and serial number to get this sorted out?

Thank you in advance for your help!

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@soloMintvision183 

I understand that you’re unable to register your brand-new Razer Huntsman V3 Pro TKL, as it’s being flagged as a stolen product despite being purchased from an official retailer.
 

Could you please send me a private message along with your device’s serial number and a copy of your proof of purchase or invoice so I can check it here in our system. You can upload the proof of purchase using this link and then send me a private message with the link once it’s uploaded. Thank you!




*Thread locked to curb conversation to PM. 

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