Bought mouse in 7/19 but support says serial out of warranty? | Razer Insider
Skip to main content

Bought mouse in 7/19 but support says serial out of warranty?

  • December 24, 2020
  • 1 reply
  • 3 views
H
Hello, I'm confused and hoping for clarification. I have a deathadder elite that I purchased august 2019. One of the grip pads on the side just detached from the mouse. Looking at the Razer website, I saw a warranty period of two years for mice. Yet, when I entered my mouse's serial number it claims it's no longer covered. Can anyone explain why?
    This topic has been closed for replies.

    1 Reply

    Razer.Speedcr0ss
    hevromero
    Hello, I'm confused and hoping for clarification. I have a deathadder elite that I purchased august 2019. One of the grip pads on the side just detached from the mouse. Looking at the Razer website, I saw a warranty period of two years for mice. Yet, when I entered my mouse's serial number it claims it's no longer covered. Can anyone explain why?
    Hey there! Thanks for posting your inquiry here. Your mouse belongs to this early batches of Razer Deathadder Elite. Our system computes the device's warranty based on its serial number. Razer will honor our customer claim as soon as the team verified its entitlement on the proof of purchase. If you are residing outside the US and the mouse was purchased from a physical store, please contact your reseller to get a faster replacement.
    CookiesCookie settingsAccessibility statement