Brand new basilisk V3 pro scroll wheel not working | Razer Insider
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Question

Brand new basilisk V3 pro scroll wheel not working

  • May 23, 2025
  • 1 reply
  • 29 views

Fresh out the box and I just cannot seem to to get the scroll wheel to work. I've reset everything via Synaps, changed USB ports, everything has been updated. It just does not work. Anyone with the same issue that could help me out? 

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1 Reply

Razer.Aero
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  • Razer Support
  • 3407 replies
  • May 24, 2025

Hi OhCrunchy-,

Does the issue happen when using the Razer Basilisk V3 Pro wired or wireless? Please make sure to update your mouse firmware by following the steps here. If the problem persists, you can follow the steps in this article to troubleshoot your mouse. Should you need further help, PM me your device's serial number and proof of purchase for warranty validation. Thanks!

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