Just last week purchased a Kiyo Pro from the Razer store on Amazon, and opened the box today. When I try to use it in Synapse, I’m prompted for a firmware update, but when I start the update process, I’m directed to support.
When enter the details, it tells me my unit is out of warranty. This is a brand new, in the box unit, how can it be out of warranty already?
Question
Brand New Kiyo Pro Can't Upgrade Firmware
- Razer Support
- 2388 replies
bebop_man wrote:
Just last week purchased a Kiyo Pro from the Razer store on Amazon, and opened the box today. When I try to use it in Synapse, I’m prompted for a firmware update, but when I start the update process, I’m directed to support.
When enter the details, it tells me my unit is out of warranty. This is a brand new, in the box unit, how can it be out of warranty already?
Hi
Have you tried updating the firmware manually by follow the steps here? If that didn’t help, please PM me the serial number so I can verify its model and check my resources for model-specific workarounds to help you. Thanks!
That link, like the link on the Help with Firmware, just takes me to a video on how to install Synapse 3. Which I already have, and doesn’t address the issue.
- Razer Support
- 2388 replies
bebop_man wrote:
That link, like the link on the Help with Firmware, just takes me to a video on how to install Synapse 3. Which I already have, and doesn’t address the issue.
There’s a tab for driver & download where you can find the firmware v1.5.0.1_r1. I have received your PM and let’s just continue there so I can assist you accordingly. Thanks!
I noticed that I have an update to install , but says that I have to contact support. Once I click, shows me a video of how to install Synapse 3. I am not be able to install any update.
networkbitRuber371 wrote:
I noticed that I have an update to install , but says that I have to contact support. Once I click, shows me a video of how to install Synapse 3. I am not be able to install any update.
I have exactly the same problem
My model is the "Razer Kiyo Pro" model: RZ19-03640100-R3M1, SN: PM2104L03606473
The current firmware version is: 1.0.3.2
I have tried updating the versions:
- RazerKiyoPro_0E05_FirmwareUpdater_v1.5.0.1_r1.exe
- KiyoPro_FirmwareUpdater_v1.04_r2.exe
- KiyoPro_FirmwareUpdater_v1.03_r4.exe
In all cases, in the Firmware update application, the connected camera, the current version and the firmware version to be updated appear, the "UPDATE" button is disabled and in the center of the application, the message "To continue with the update , contact Razer customer service"
Can you give me an explanation why this happens?
Is there any solution?
jaballarin wrote:
networkbitRuber371 wrote:
I noticed that I have an update to install , but says that I have to contact support. Once I click, shows me a video of how to install Synapse 3. I am not be able to install any update.
I have exactly the same problem
My model is the "Razer Kiyo Pro" model: RZ19-03640100-R3M1, SN: PM2104L03606473
The current firmware version is: 1.0.3.2
I have tried updating the versions:
- RazerKiyoPro_0E05_FirmwareUpdater_v1.5.0.1_r1.exe
- KiyoPro_FirmwareUpdater_v1.04_r2.exe
- KiyoPro_FirmwareUpdater_v1.03_r4.exe
In all cases, in the Firmware update application, the connected camera, the current version and the firmware version to be updated appear, the "UPDATE" button is disabled and in the center of the application, the message "To continue with the update , contact Razer customer service"
Can you give me an explanation why this happens?
Is there any solution?
Yes exactly the same for me.
I even contacted Razer support a few times but they could not help me. just showed me that YouTube link to how install Synapse 3 :/
I don’t know why they can’t help. and why this is happens.
Why we can’t just update our Kiyo Pro webcam as normal with firmware updater?? Why should we contact support to make this update? and after I contacted you, still have the same problem and can’t update it.
This is unacceptable. I’m having the same issue, old device means razer just bricks it and doesn’t even offer support when its not “in warranty”. This is an issue RAZER created not us the consumer, you spend this much on a webcam and the company doesn’t even care about their customers. I smell a class action lawsuit.
AlkaVirus wrote:
This is unacceptable. I’m having the same issue, old device means razer just bricks it and doesn’t even offer support when its not “in warranty”. This is an issue RAZER created not us the consumer, you spend this much on a webcam and the company doesn’t even care about their customers. I smell a class action lawsuit.
Yes exactly.
They asked me to return this product to them and they send me a replacement. but for that they need proof of purchase.
But I got this Webcam as a gift from someone who lives in the USA and I am in Iran.
I should move this item to my trash and buy a Logitech webcam….
+1designakrobat wrote:
Having the same Issue. Cant update Firmware, please contact support. Any ideas?
Try running it as administrator.
If fails, try on another PC.
Same issue and have tried to install firmware update on two different PC’s withi the same results.
Yeah this has become a problem since we all paid a lot of money for this camera and it won’t now work without the firmware update. Unless mine is unique and y’alls haven’t stopped working but mine has.
Bigger isses arrise folks.
Using HDR or Lens Distortion Fix will make your fps tank from 30 (not even 30 tbh) to a 20 to even lower.
This is far from advertised.
easyChocolateWebcity265 wrote:
Thanks a lot man, I had to use the updater in that repo and then reupdate with the official one and it worked like a charm <3 Thank god for people like you <3 Have a wonderful day!
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