Brand New Kiyo Pro Can't Upgrade Firmware | Razer Insider
Question

Brand New Kiyo Pro Can't Upgrade Firmware

  • 23 October 2023
  • 5 replies
  • 95 views

Just last week purchased a Kiyo Pro from the Razer store on Amazon, and opened the box today.  When I try to use it in Synapse, I’m prompted for a firmware update, but when I start the update process, I’m directed to support.

When enter the details, it tells me my unit is out of warranty.  This is a brand new, in the box unit, how can it be out of warranty already?


5 Replies

I noticed that I have an update to install , but says that I have to contact support. Once I click, shows me a video of how to install Synapse 3. I am not be able to install any update. 

Userlevel 7

That link, like the link on the Help with Firmware, just takes me to a video on how to install Synapse 3.  Which I already have, and doesn’t address the issue.
 

There’s a tab for driver & download where you can find the firmware v1.5.0.1_r1. I have received your PM and let’s just continue there so I can assist you accordingly. Thanks!

I’m at work now, I’ll PM the serial number when I get home.

That link, like the link on the Help with Firmware, just takes me to a video on how to install Synapse 3.  Which I already have, and doesn’t address the issue.
 

Userlevel 7

Just last week purchased a Kiyo Pro from the Razer store on Amazon, and opened the box today.  When I try to use it in Synapse, I’m prompted for a firmware update, but when I start the update process, I’m directed to support.

When enter the details, it tells me my unit is out of warranty.  This is a brand new, in the box unit, how can it be out of warranty already?

Hi @bebop_man,

 

Have you tried updating the firmware manually by follow the steps here? If that didn’t help, please PM me the serial number so I can verify its model and check my resources for model-specific workarounds to help you. Thanks!

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