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Question

brand new mouse just broke

  • November 11, 2025
  • 1 reply
  • 7 views
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I unboxed my basilisk v3 pro about an hour ago and it was working fine. Then I plugged it in to charge and now the scroll click, L / R scrolling, dpi button and scroll toggle buttons are not working

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • November 11, 2025

Hi Louie5610,

I’m here to help. Please PM me with your device’s serial number so I can verify its model and check for available firmware updates. Please also try to perform the troubleshooting in this article to fix the issue. All the best!

*Thread locked to curb the conversation to PMs.

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