Brand New Razer Basilisk V3 - Scroll Wheel Not Working | Razer Insider
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Hey all,

 

Just today I received a Basilisk V3, opened it about 15 minutes ago and noticed that normal scrolling on the scroll wheel does not work. Pressing the mouse scroll in, switching to smooth scroll and side scrolling all works but normal scrolling doesn’t - smooth scrolling or not. I have tried:

  • Plugging into a different USB port
  • Closing down Synapse and trying to scroll
  • Updating the mouse firmware
  • Resetting the device via Synapse

All to no effect. My old mouse, a Basilisk V2, scrolls just fine no problem.

 

Any known issues/help? Or am I just returning it?

 

Cheers.

About a week ago I started having the same problem, but in reverse way, tactical spin works but free spin causes something like a short circuit (?). The mouse tries to connect and disconnects at the same time. It used to be nearly ok (with free spin circuits), until I installed new firmware (which Razer support pushed on me), now the mouse doesn't work anywhere, no matter where I connect it, I have the same effect. After disassembling the mouse, it turns out that everything works perfectly, except when I disconnect the scroll. After connecting, the same effect occurs immediately. There is some conflict, I suspect at the programming level.
I’ve this mouse +/- 3 years, and it can works more, but updates somehow destroyed it.

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