Brand New Razer Blade 16 Audio Crackling through speakers. | Razer Insider
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Hi all,

I have a brand new Razer Blade 16 purchased yesterday, July 4th 2023. When using the blade on YouTube or similar video playing services, there is a buzzing noise, or crackling noise every few seconds, through speakers AND headphones, which lessens the possibility of it being a hardware issue (I hope). It feels like its lag or internet stuttering but its not. (I tested by playing the video back and it would still sometimes have the audio stutter in places where the video was already preloaded.)

The problem DOES NOT proceed when playing a video game or local audio as such.

I have only had this for 2 days, I only started watching videos on it today and that’s when I noticed the problem

 

I have attempted the following:

Updating drivers

Using default windows drivers

Updating windows

Changing browsers

Razer Firmware update ( https://mysupport.razer.com/app/answers/detail/a_id/9720 )

 

Things to note that might be an external factor:

I have used the HDMI port to use a g-sync supported monitor, I don’t ever remember there being an issue like this before I was plugged into the display.

I have left the Blade charging overnight when it was already 100%.

 

I still have 13 days left to return this laptop no questions asked. I already had issues with the display which I believe I solved already by installing the hotfix. ( https://mysupport.razer.com/app/answers/detail/a_id/9748 )

Please, this laptop was a pretty penny, I would appreciate any help! I really love this laptop and don’t want to return it!

 

Thank you!

 

Laptop: Razer Blade 16 RZ09-0483, 4070, 32gb RAM, intel i9

I read somewhere that the crackling is due to DPC latency, or whatever. A fix that worked for a lot of people (including myself), was to go to Control Panel → Large Icons → Power Options → Change Plan Settings → Change Advanced Power Settings → PCI Express → Link State Power Management → Set to OFF for plugged in and either off or minimum on battery.

I read somewhere that the crackling is due to DPC latency, or whatever. A fix that worked for a lot of people (including myself), was to go to Control Panel → Large Icons → Power Options → Change Plan Settings → Change Advanced Power Settings → PCI Express → Link State Power Management → Set to OFF for plugged in and either off or minimum on battery.

Thank you! So far, this worked for me after a few minutes of testing. I thought I wasted my money. You’re a lifesaver man. I will update if the problem persists.

Again, thank you!

I have this exact same issue. PCI Express change didn’t seem to fix it for me.

Noticed a pattern too. I have a Razer mouse and when I move the mouse, I specifically hear a certain noise while it’s moving. 

Not certain but I think I also hear a difference while using keyboard. (My keyboard is mechanical though so it’s harder to tell than with the mouse.

It’s sad this seems to be a possibly common defect.

I can also say the issue reduces when you play a game or play music.

There’s still noise coming through but it’s at a way lower volume so you can only notice it if you specifically listen for it while playing other audio.

Something tells me this is a hardware/electrical issue in the laptop and as much as I want software to be able to fix it, we may not be able to get a software fix for this….

 

Ive got the same problem. It turns out that Xtu or RzIntelOverClock.exe is what causes it. If i end the task the crackling stops. Also unistalling Thx in the past helped stop the crackling but then a few days ago it came back, this was when I discovered Xtu causes audio bugs with my speakers

Ive got the same problem. It turns out that Xtu or RzIntelOverClock.exe is what causes it. If i end the task the crackling stops. Also unistalling Thx in the past helped stop the crackling but then a few days ago it came back, this was when I discovered Xtu causes audio bugs with my speakers

Thank you so much. I was really stressed out because of the speaker problem. Thanks to you, I solved it well. Thank you

I had the same issue, turning off pcie link state management has eliminated this issue for me. Thanks

(Razer Blade Pro 17 2021)

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