I am having problems with my brand new Razer Hammerhead Wireless X. I charged it as requested on the side of the box and when the led on the case went green I tried connecting them. Opening the case didn’t turn on the earphones as the light indicators on the sides didn’t light up. I tried pressing on the indicator both to manually turn them on and to reset them, all without any progress. What could I do to fix my issue or what am I possibly doing wrong?
Question
Brand New Razer Hammerhead Wireless X not working
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- Razer Support
Hey there,
Thanks for sharing your concern here. No worries, let me help you! Could you please try connecting your Razer Hammerhead to your mobile device or another audio source to properly isolate the issue? Make sure to keep your Razer device within 1 meter of your mobile device/audio source. For more information, please visit this link: Razer Hammerhead True Wireless X User Guide
If the issue persists after performing the troubleshooting steps, please send me a PM together with your device's serial number and proof of purchase for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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