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Broken Chair, Expired warranty

  • January 30, 2026
  • 1 reply
  • 29 views
R

I have the enki and have been using it for some time, about a year ago when the warranty was still up i had these rods sticking out along side the edges of the chair which has cut me a few times, im pretty sure nothing can be done but I figured I would just ask the question if anything can be done to fix it, if not I'll probably buy a new chair.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 31, 2026

Hello rexter321,

Let me assist you with your concern. Please PM me with your Razer Enki serial number and kindly answer a few questions below for documentation purposes:

  • What exactly happened?
  • Was there any incident that occurred before the issue occurred?
  • What activities were you doing before the issue occurred?
  • Did someone use your gaming chair, whose height and weight are beyond the gaming chair’s capacity?

As part of the process, kindly send a video showing a clear vision of the issue for reporting purposes. Please upload it via YouTube, Dropbox, or Google Drive and set it to "Public" or “Anyone Who Has The Link” so we can access the file. Then share the link with us. Please fill in the following so I can initiate a case on your behalf:

Product Name: 
Product Code/Number: 
Product serial number:
Full name:
Email:
Mobile/Phone Number:
Street Address:
City:
State:
Postal Code:
Country:
Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No


*Thread locked to curb conversation to PM.

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