Broken Dongle Razer Viper V2 Pro | Razer Insider
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Broken Dongle Razer Viper V2 Pro

  • April 10, 2024
  • 6 replies
  • 879 views
A

I bought this Razer Viper V2 Pro in an app that is called "Shopee" and we bought it from a store on Shopee named "Space Station" I bought the mouse on December 2023, Yesterday Morning my Viper V2 Pro was doing good and I'm enjoying while playing until Afternoon, When I connected my Dongle, It doesn't respond and cannot be detected by Razer Synapse even when I turn on the Viper V2 Pro, My laptop's USB Port doesn't have a Problem because I've tested it on different USB and they are working, The Viper V2 Pro doesn't have a problem because it's working when I use the USB Charger, but when I use it like that it's wired. Of course at the first place I bought the Viper V2 Pro for Wireless Gaming, but I don't want to sell it because it's my Best mouse and I really love this Mouse. Also I'm a huge fan of Razer, I've tried anything, yet, It's not working. What should I do? (MAIN PROBLEM IS ABOUT DONGLE) please help

Best answer by FiszPL

You still have warranty, so I’d just contact the seller and make a warranty return.

    6 Replies

    FiszPL
    Vanguard
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    • FiszPL
    • VANGUARD
    • Answer
    • April 10, 2024

    You still have warranty, so I’d just contact the seller and make a warranty return.

      A
      • Altairenate
      • Author
      • Insider Mini
      • April 10, 2024

      Thank you! I'll try

      A
      • Altairenate
      • Author
      • Insider Mini
      • April 10, 2024

      You still have warranty, so I’d just contact the seller and make a warranty return.

      Thank you! I'll try 

      K
      • Kyle.Morse
      • Insider Mini
      • March 9, 2025

      I have owned my Razer Viper V2 Pro for a couple years now and the dongle has stopped working. I do not I believe I fall under warranty. Any recommendations?

      FiszPL
      Vanguard
      Forum|alt.badge.img+1
      • FiszPL
      • VANGUARD
      • March 10, 2025

      I have owned my Razer Viper V2 Pro for a couple years now and the dongle has stopped working. I do not I believe I fall under warranty. Any recommendations?

      Buy a new one: https://www.razer.com/replacement-parts-mice/Razer-Mice-Keyboards-USB-HyperSpeed-Dongle/RC30-03420100-R3M1

      Y
      • Ylan13
      • Insider Mini
      • April 8, 2025

      It seems Razer needs to sell more dongles/mouses/hypershift dongles… this is the second mouse I  got from this Brand and both have had problems… I'm very happy I bought a Keychron keyboard instead of the one from Razer I was going too… Seems like I would go with a better Brand for a mouse next time!

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